Privacy Policy

Information you provide to us

Voxforce offers both consumer and professional versions of its services. The categories of personal information listed below reflect everything we may collect across all product experiences, though not every category applies to every user. Personal information you may provide to us through the Service or otherwise includes:

• Contact data, such as your first and last name, email address, billing and mailing addresses, company name, company domain name, professional title, and phone number.
• Demographic data, such as your city, state, country of residence, postal code, and age.
• Profile data, such as the username and password that you may set to establish an online account on the Service and any other information that you add to your account profile.
• Communications data based on our exchanges with you, including when you contact us through the Service, social media, or otherwise.
• Job application data, such as professional credentials and skills, educational and work history, LinkedIn profile page, personal website, authorization to work, immigration status, criminal history, and other information that may be included on a resume or curriculum vitae as well as in a cover letter. This may also include diversity information that you voluntarily provide.
• Transactional data, such as information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history.
• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
• User content data, such as the initial audio and video samples you provide (which may be considered "biometric data" as described further in the Biometric Data Policy below), the AI-generated videos you create through the Service, the business logo, contact information, and other distribution information you provide for any AI-generated videos, as well as any comments, questions, messages, works of authorship, and other files, content, or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.
• Payment data needed to complete transactions, including payment card information or bank account number.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information from other sources

We may combine personal information we receive from you with personal information we obtain from other sources, such as:

• Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
• Data providers, such as information services and data licensors that provide demographic and other information.
• Our affiliate partners, such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.
• Marketing partners, such as joint marketing partners and event co-sponsors.
• Third-party services, such as social media services, that you use to log into, or otherwise link to, your Service account. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.

Automatic data collection

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

• Device data, such as your computer or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
• Location data when you authorize the Service to access your device's location.
• Communication interaction data such as your interactions with our email, text or other communications (e.g., whether you open and/or forward emails) — we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

Cookies and similar technologies

Some of our automatic data collection is facilitated by cookies and similar technologies. For more information, see our Cookie Notice. We will also store a record of your preferences in respect of the use of these technologies in connection with the Service.

Data about others

We may offer features that help users invite their colleagues or contacts to use the Service, and we may collect contact details about these invitees so we can deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

Connected services

If you choose to connect a Google account (such as Gmail, Google Calendar, Google Drive, Google Docs, or Google Sheets) to the Service, we access limited information from those services using Google's OAuth 2.0 process in accordance with Google's Limited Use Policy. We only access the data necessary to perform the actions you request (for example, summarizing an email or updating a document). We do not store the underlying Google account data beyond what is needed to complete your request and may retain conversation logs, which can include derived information, for up to 90 days as described in this Privacy Policy.

Service delivery and operations

We may use your personal information to:

• provide, operate and improve the Service and our business;
• personalize the service, including remembering the devices from which you have previously logged in and remembering your selections and preferences as you navigate the Service;
• establish and maintain your user profile on the Service;
• facilitate your invitations to colleagues or contacts who you want to invite to join the Service;
• enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
• communicate with you about the Service, including by sending service-related announcements, updates, security alerts, and support and administrative messages;
• understand your needs and interests, and personalize your experience with the Service and our communications;
• provide support for the Service, and respond to your requests, questions and feedback; and
• facilitate features you choose to connect to the Service through third-party services, such as Google Workspace (Gmail, Drive, Docs, Sheets, or Calendar), to draft communications, manage events, or update documents at your request. We only access and process the minimum amount of data necessary to perform the requested action and do not use connected-account data for unrelated purposes such as advertising or resale.

Research and development

We may use your personal information for research and development purposes, including to analyze and improve the Service and our business (e.g., by training our proprietary artificial intelligence technology). Conversation logs generated through these features may include information derived from connected accounts. We may use aggregated and anonymized logs to improve the Voxforce Service, including conversational systems, consistent with Google's Limited Use Policy.

Marketing and advertising

We, our service providers and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:

• Direct marketing. We may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt-out of our marketing communications as described in the Opt-out of communications section below.
• Interest-based advertising. Our third-party advertising partners may use cookies and similar technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications and other online services over time, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the Your choices section of our Cookie Notice.

To manage our recruiting and process employment applications

We may use personal information, such as information submitted to us in a job application, to facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity, and monitoring recruitment statistics.

Compliance and protection

We may use your personal information to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations, or requests from government authorities;
• protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims);
• audit our internal processes for compliance with legal and contractual requirements or our internal policies;
• enforce the terms and conditions that govern the Service; and
• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Service improvement and analytics

We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.

With your consent

In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

Anonymous, aggregated or de-identified data

We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

We do not sell personal information

We do not "sell" personal information as those terms are defined under applicable privacy laws, including for cross-context behavioral advertising.

Affiliates

Our affiliated companies, for purposes consistent with this Privacy Policy.

Service providers

Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, marketing, consumer research, and website analytics).

Payment processors

Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe and Recurly. Stripe may use your payment data in accordance with its privacy policy, https://stripe.com/privacy. Recurly may use your payment data in accordance with its privacy policy, https://recurly.com/legal/privacy.

Advertising partners

Third-party advertising companies for the interest-based advertising purposes described above.

Third parties designated by you

We may share your personal data with third parties where you have instructed us or provided your consent to do so. We will share personal information that is needed for these other companies to provide the services that you have requested.

Business and marketing partners

Third parties with whom we co-sponsor events, with whom we jointly offer products or services, or whose products or services may be of interest to you.

Linked third-party services

If you log into the Service with, or otherwise link your Service account to, a social media or other third-party service, we may share your personal information with that third-party service. The third party's use of the shared information will be governed by its privacy policy and the settings associated with your account with the third-party service. When you choose to link or connect a third-party account, such as Google services (e.g., Gmail, Calendar, Drive, Docs, or Sheets), we only share or transfer data as necessary to facilitate the actions you request, in accordance with Google's Limited Use Policy.

Professional advisors

Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others

Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business transferees

We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in Voxforce, financing of Voxforce, public stock offerings, or the sale, transfer or merger of all or part of our business, assets or shares), for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee of Voxforce as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

Text messaging opt-in data

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Access or update your information

If you have registered for an account with us through the Service, you may review and update certain account information by logging into the account or by contacting us at hello@voxforce.ai.

Opt-out of communications

You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.

Cookies

For information about cookies employed by the Service and how to control them, see our Cookie Notice.

Do Not Track

Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Declining to provide information

We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Linked third-party platforms

If you choose to connect to the Service through your social media account or other third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

Close your account

You can choose to delete certain content through your account. If you wish to request to close your account, please contact us.

Connected Accounts and Google Integrations

We may allow you to connect your Google account to the Service to enable certain AI features. When connected, we may access and process data from Gmail, Google Calendar, Drive, Docs, or Sheets solely to perform the actions you request. Some conversation logs may include this data and are retained for up to 90 days to improve service quality and safety. We may use aggregated and anonymized versions of these logs to improve the Service, including its conversational systems, but we do not use Google user data for advertising or profiling.

You can revoke our access at any time from your Google Account Permissions page or from your Service settings.

Biometric Data

Biometric data is identifying information related to your biometric characteristics which may be used to identify you. Voiceprints (in audio samples you provide) and facial geometry (included in video samples you provide) are examples of common forms of biometric data that may be included in the User content data you provide in order to use the Service. Voxforce collects and uses certain information related to your physical characteristics, specifically included in the audio and video samples you upload in order to provide our Services.

Biometric Data Collection

When you sign up for a Voxforce account to use our Services, you may provide certain biometric data. For example, to use the Services, you may provide several audio and video recordings that include physical characteristics such as your voice and facial geometry. You may decline to provide your biometric data. However, if you decline to provide biometric data, certain Services that require the use of such data will become unavailable to you. You may also experience a loss of functionality of some or all of the Services that we provide.

Use of Biometric Data

Voxforce will create anonymized data to train AI models, provide the Services (e.g., make requested custom videos), and for compliance and protection purposes (as outlined above).

Security of Biometric Data

Voxforce takes data security seriously and has implemented data security measures designed to secure biometric data as described in the Security section, below.

Biometric Data Sharing

Voxforce may work with certain third parties to provide the Services to you, but only as necessary to provide you with such Services. Voxforce has agreements with third parties that will receive your biometric data where the third party has a legitimate need to deliver the Services to you. These third parties are contractually obligated to protect your biometric data. In certain specific instances, we may disclose biometric data in cases where such disclosure is required by State or federal law, or municipal ordinance, or when required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction.

Retention

For any biometric data that we collect from you, we will retain such biometric data only until (a) the initial purposes for which we collected your biometric data has been satisfied (e.g., to provide our Services), or (b) one year following your last interaction with us (e.g., the last time you used our Service), whichever comes first. After such occurrence, we will delete your biometric data in accordance with applicable law. You may also request that we delete your biometric data by notifying us at hello@voxforce.ai or closing your account.

General

Where this Notice to European users applies. The information provided in this "Notice to European users" section applies only to individuals located in the European Economic Area (EEA) or United Kingdom (UK) (i.e., "Europe" as defined at the top of this Privacy Policy).

Personal information. References to "personal information" in this Privacy Policy should be understood to include a reference to "personal data" as defined in the "GDPR" (i.e., the General Data Protection Regulation 2016/679 ("EU GDPR")) and the EU GDPR as it forms part of the laws of the United Kingdom ("UK GDPR"). Under the GDPR, "personal data" means information about individuals from which they are either directly identified or can be identified. The personal information that we collect from and about you is described in greater detail in the section "Personal information we collect".

Controller. Voxforce is the "controller" in respect of the processing of your personal information covered by this Privacy Policy for purposes of the GDPR. See the "How to contact us" section above for our contact details.

Our GDPR Representatives. Where we are required to appoint representatives in Europe under the GDPR, you may contact us regarding GDPR matters as follows:

• By email to: hello@voxforce.ai
• By postal mail to: the mailing address published on https://voxforce.ai

Our legal bases for processing

In respect of each of the purposes for which we use your personal information, the GDPR requires us to ensure that we have a "legal basis" for that use.

Our legal bases for processing your personal information described in this Privacy Policy are listed below.

• Where we need to process your personal information in order to deliver the Service to you, or where you have asked us to take specific action which requires us to process your personal information ("Contractual Necessity").
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests ("Legitimate Interests"). More detail about the specific legitimate interests pursued in respect of each Purpose we use your personal information for is set out below.
• Where we need to comply with a legal or regulatory obligation ("Compliance with Law").
• Where we have your specific consent to carry out the processing for the Purpose in question ("Consent").

Legal bases by purpose

We have set out below the legal bases we rely on in respect of the relevant Purposes for which we use your personal information — for more information on these Purposes and the data types involved, see the "How we use your personal information" section above and the description of associated data sharing relevant to such purposes set out in the "How we share your personal information" section also above.

Service delivery and operations

Categories of personal information involved: Contact data; Demographic data; Communications data; Job application data; Transactional data; Marketing data; User content data; Payment data; Data from Third Party Services; Device data.

Legal basis: Contractual Necessity. Legitimate Interests — we have a legitimate interest in ensuring the ongoing security and proper operation of our Service, our business and associated IT services, systems and networks.

Personalization

Legal basis: Legitimate Interests — we have a legitimate interest in providing you with a good service via the Service, which is personalized to you and that remembers your selections and preferences. Consent, in respect of any optional processing relevant to personalization (including processing directly associated with any optional cookies used for this purpose).

Research and development

Categories of personal information involved: Any and all data types relevant in the circumstances.

Legal basis: Legitimate Interests — we have a legitimate interest in researching users' use of our Service and developing our Service accordingly, including through the use of artificial intelligence technologies.

Direct marketing

Categories of personal information involved: Contact data; Demographic data; Transactional data; Marketing data.

Legal basis: Legitimate Interests — we have a legitimate interest in promoting our operations and goals as an organization and sending marketing communications for that purpose. Consent, in circumstances or in jurisdictions where consent is required under applicable data protection laws to the sending of any given marketing communications.

Interest-based advertising

Categories of personal information involved: Contact data; Demographic data; Transactional data; Marketing data; Device data; Online activity data; Location data.

Legal basis: Consent.

Service improvement and analytics

Categories of personal information involved: Contact data; Demographic data; Communications data; Transactional data; Marketing data; User content data; Device data; Online activity data; Communication interaction data.

Legal basis: Legitimate Interests — we have a legitimate interest in providing you with a good service and analysing how you use it so that we can improve it over time, as well as developing and growing our business. Consent, in respect of any optional cookies used for this purpose.

Compliance and protection

Categories of personal information involved: Any and all data types relevant in the circumstances.

Legal basis: Compliance with Law. Legitimate Interests — where Compliance with Law is not applicable, we and any relevant third parties have a legitimate interest in participating in, supporting, and following legal process and requests, including through co-operation with authorities. We and any relevant third parties may also have a legitimate interest of ensuring the protection, maintenance, and enforcement of our and their rights, property, and/or safety.

Further uses

Categories of personal information involved: Any and all data types relevant in the circumstances.

Legal basis: The original legal basis relied upon, if the relevant further use is compatible with the initial purpose for which the personal information was collected. Consent, if the relevant further use is not compatible with the initial purpose for which the personal information was collected.

Retention

We retain personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for the "Compliance and protection" purposes outlined above.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information that we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.

Other information

No obligation to provide personal information. You do not have to provide personal information to us. However, where we need to process your personal information either to comply with applicable law or to deliver our Service to you, and you fail to provide that personal information when requested, we may not be able to provide some or all of our Service to you. We will notify you if this is the case at the time.

No sensitive information. We ask that you not provide us with any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership, or biometric or genetics characteristic other than as requested by us as part of the Service) on or through the Service, or otherwise to us. If you provide us with any such sensitive personal information when you use the Service, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our Service.

No automated decision-making and profiling. As part of the Service, we do not engage in automated decision-making and/or profiling, which produces legal or similarly significant effects. We provide our analysis to our business customers and our business customers make decisions that may affect you.

Security. We have put in place procedures designed to deal with breaches of personal information. In the event of such breaches, we have procedures in place to work with applicable regulators. In addition, in certain circumstances (including where we are legally required to do so), we may notify you of breaches affecting your personal information.

Your additional rights

General. European data protection laws may give you certain rights regarding your personal information in certain circumstances. If you are located in Europe, you may ask us to take the following actions in relation to your personal information that we hold:

• Access. Provide you with information about our processing of your personal information and give you access to your personal information.
• Correct. Update or correct inaccuracies in your personal information.
• Delete. Delete your personal information where there is no good reason for us continuing to process it — you also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Transfer. Transfer to you or a third party of your choice a machine-readable copy of your personal information which you have provided to us.
• Restrict. Restrict the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it.
• Object. Object to our processing of your personal information where we are relying on Legitimate Interests — you also have the right to object where we are processing your personal information for direct marketing purposes.
• Withdraw Consent. When we use your personal information based on your consent, you have the right to withdraw that consent at any time.

Exercising these rights

You may submit these requests by contacting us. We may request specific information from you to help us confirm your identity and process your request. Whether or not we are required to fulfill any request you make will depend on a number of factors (e.g., why and how we are processing your personal information). If we reject any request you may make (whether in whole or in part) we will let you know our grounds for doing so at the time, subject to any legal restrictions. Typically, you will not have to pay a fee to exercise your rights; however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We try to respond to all legitimate requests within a month of receipt. It may take us longer than a month if your request is particularly complex or if you have made a number of requests; in this case, we will notify you and keep you updated.

Your right to lodge a complaint with your Supervisory Authority

Although we urge you to contact us first to find a solution for any concern you may have, in addition to your rights outlined above, if you are not satisfied with our response to a request you make, or how we process your personal information, you can make a complaint to the data protection regulator in your habitual place of residence.

• For users in the European Economic Area — the contact information for the data protection regulator in your place of residence can be found here: https://edpb.europa.eu/about-edpb/board/members_en
• For users in the UK — the contact information for the UK data protection regulator can be found here: https://ico.org.uk/make-a-complaint/

Data Processing outside Europe

We are a U.S.-based company and many of our service providers, advisers, partners or other recipients of data are also based in the U.S. This means that, if you use the Service, your personal information will necessarily be accessed and processed in the U.S. It may also be provided to recipients in other countries outside Europe.

Where we share your personal information with third parties who are based outside Europe, we try to ensure a similar degree of protection is afforded to it by making sure one of the following mechanisms is implemented:

• Transfers to territories with an adequacy decision. We may transfer your personal information to countries or territories whose laws have been deemed to provide an adequate level of protection for personal information by the European Commission or UK Government (as and where applicable) (from time to time) or under specific adequacy frameworks approved by the European Commission or UK Government (as and where applicable) (from time to time), such as the EU-U.S. Data Privacy Framework or the UK Extension thereto.
• Transfers to territories without an adequacy decision. We may transfer your personal information to countries or territories whose laws have not been deemed to provide such an adequate level of protection (e.g., the U.S.). However, in these cases: we may use specific appropriate safeguards, which are designed to give personal information effectively the same protection it has in Europe — for example, standard-form contracts approved by relevant authorities for this purpose; or in limited circumstances, we may rely on an exception, or "derogation", which permits us to transfer your personal information to such country despite the absence of an "adequacy decision" or "appropriate safeguards" — for example, reliance on your explicit consent to that transfer.

Further information on transfers

You may contact us if you want further information on the specific mechanism used by us when transferring your personal information out of Europe.